Terms of Service

Terms and conditions for using our services and platform.

Last updated: 9 August 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the services, website, and platform operated by Verra Marketing Pty Ltd (ABN 32 691 947 761) ("Verra", "we", "us", "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services

Verra provides marketing services including but not limited to:

  • Content strategy, creation, and publishing
  • Photography and videography
  • Social media management
  • Brand development and creative direction
  • Client portal access for content approvals, messaging, and account management

Specific services, deliverables, and fees are defined in the service agreement between Verra and each client.

3. Client accounts

To access the client portal, you must create an account via an invitation from Verra. You are responsible for:

  • Maintaining the security of your account credentials
  • All activity that occurs under your account
  • Ensuring team members you invite comply with these Terms
  • Notifying us immediately of any unauthorised access

4. Content and intellectual property

Your content: You retain ownership of any content, files, or materials you provide to us. By uploading content to the platform, you grant Verra a licence to use it for the purpose of delivering our services.

Our content: All content produced by Verra under a service agreement is owned by the client upon payment of the applicable invoice, unless otherwise stated in the service agreement.

Platform: The Verra platform, including its design, code, and features, is the intellectual property of Verra Marketing Pty Ltd. You may not copy, modify, or reverse-engineer the platform.

Portfolio rights: Verra retains the right to use content produced for clients in its portfolio and marketing materials, unless the client opts out in writing.

5. Fees and payment

Fees are as specified in your service agreement. Unless otherwise agreed:

  • Fees are invoiced weekly and payable within 7 days
  • All prices are in Australian Dollars (AUD) and exclude GST unless stated
  • Late payments may incur a fee as outlined in your service agreement
  • Payment can be made via BECS Direct Debit or credit/debit card through Stripe

6. Cancellation

Either party may cancel the service agreement with four (4) weeks' written notice, unless otherwise specified in the service agreement. There are no lock-in contracts.

Upon cancellation:

  • All outstanding invoices become due immediately
  • Access to the client portal will be maintained for 30 days to download content
  • Referral credits are forfeited upon cancellation

7. Referral program

Clients may earn invoice credits by referring new businesses to Verra. Referral credits are subject to:

  • The referred business signing a service agreement and becoming an active client
  • Credits being applied to subsequent invoices (not redeemable for cash)
  • Terms that may change at our discretion with notice

8. Acceptable use

You agree not to use our platform to:

  • Upload illegal, harmful, or offensive content
  • Violate the rights of any third party
  • Attempt to gain unauthorised access to the platform or other accounts
  • Interfere with or disrupt the platform's operation
  • Use the platform for any purpose other than its intended use

9. Limitation of liability

To the maximum extent permitted by law:

  • Verra is not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the fees paid by you in the 3 months preceding the claim
  • We do not guarantee uninterrupted access to the platform
  • We are not responsible for content posted by third parties on your social channels

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the service agreement. This obligation survives termination of the agreement.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on our platform. Continued use of our services after changes constitutes acceptance.

13. Contact us

If you have questions about these Terms: